RETURN AND REFUND PROCEDURE
Hassle-Free 30 Day Return Policy We
truly appreciate your business and want you to be 100% satisfied
with your purchase. If you are not completely satisfied with your
purchase, return it within 30 days of
receipt for a full refund or exchange.
(See below for a list of procedures and exclusions.)
Please be sure to contact Digital
Service for a Return Authorization number prior to
shipping returned goods.
Return Policy Conditions
Software only CD-ROM products,
online downloads and upgrade purchases are non-refundable.
Hardware and 'Home Pack' products will qualify for refunds with
the following conditions:
All returns must include all
original packaging, paperwork, cartons and accessories (including
owner manuals, CD-ROM, hardware and cables where applicable) for a
complete refund. Any products returned with missing components or
in less than new condition (e.g. weathered products or
damaged), will be
subject to a restocking fee. Customer is responsible for return
shipping charges, so shipment
must arrive with shipping charges pre-paid in full.
All refunds, credits, and exchanges
are for the value of the original purchase price only and do not
include shipping charges. Outbound shipping is occasionally free
with purchase, but if the item is returned, these shipping charges
will be deducted from the refund.
To ensure proper credit, please
be sure to contact us for a Return Authorization
Write the Return Authorization # on the return
address label you place on the box. Please do not write directly
on the box. Include all original packaging, a copy of the invoice,
and a note including your reason for the return.
Returns take approximately one week
to process once they are received at Digital Acoustics. Credit
card purchases are credited back to the original credit card.
Check and Money order purchases are refunded by company check.
- Credits will be limited to
the price of item(s), shipping
charges will not be refunded
- A 5% restocking fee may be applied
for credit card purchases.
- If the item was shipped for free, the
outbound shipping fee may be charged back when the
item is returned.
Merchandise Damaged in Transit
If an item arrives damaged,
please contact our customer service department for return
instructions. We will arrange a UPS pickup of the item for
inspection and return to us. Upon receiving the returned
merchandise, we will send out a replacement.
If the carrier returns an item
because it was refused or undeliverable, a 10% restocking fee will
apply. If the item was shipped for free, the
outbound shipping fee will also be charged back when the
item is returned.
For general correspondence contact