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RETURN AND REFUND PROCEDURE

Hassle-Free 30 Day Return Policy We truly appreciate your business and want you to be 100% satisfied with your purchase. If you are not completely satisfied with your purchase, return it within 30 days of receipt for a full refund or exchange. 
(See below for a list of procedures and exclusions.)

Please be sure to contact Digital Acoustics' Customer Service for a Return Authorization number prior to shipping returned goods.

Return Policy Conditions
Software only CD-ROM products, online downloads and upgrade purchases are non-refundable. Hardware and 'Home Pack' products will qualify for refunds with the following conditions:

All returns must include all original packaging, paperwork, cartons and accessories (including owner manuals, CD-ROM, hardware and cables where applicable) for a complete refund. Any products returned with missing components or in less than new condition (e.g. weathered products or damaged), will be subject to a restocking fee. Customer is responsible for return shipping charges, so shipment must arrive with shipping charges pre-paid in full.

All refunds, credits, and exchanges are for the value of the original purchase price only and do not include shipping charges. Outbound shipping is occasionally free with purchase, but if the item is returned, these shipping charges will be deducted from the refund.

Return Procedure

To ensure proper credit, please be sure to contact us for a Return Authorization number

Write the Return Authorization # on the return address label you place on the box. Please do not write directly on the box. Include all original packaging, a copy of the invoice, and a note including your reason for the return.

Returns take approximately one week to process once they are received at Digital Acoustics. Credit card purchases are credited back to the original credit card. Check and Money order purchases are refunded by company check. 

  • Credits will be limited  to the price of item(s), shipping charges will not be refunded
  • A 5% restocking fee may be applied for credit card purchases. 
  • If the item was shipped for free, the outbound shipping fee may be charged back when the item is returned.

Merchandise Damaged in Transit
If an item arrives damaged, please contact our customer service department for return instructions. We will arrange a UPS pickup of the item for inspection and return to us. Upon receiving the returned merchandise, we will send out a replacement.

Delivery Refused

If the carrier returns an item because it was refused or undeliverable, a 10% restocking fee will apply. If the item was shipped for free, the outbound shipping fee will also be charged back when the item is returned.

For general correspondence contact tsupport @.textspeak.com

 

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